July 9, 2021
Dear FN Wheels Customers,
Thank you for your business and patronage, and thank you for your patience while we work through the logistical delays of 2020-2021.
As a result of continued delays from our ancillary vendors (the ports, FedEx, USPS, trucking companies, air freight companies, and packaging suppliers), plus extremely high demand for our wheels, our current processing and handling lead times are 7-10 business days for in-stock products. This processing and handling time is necessary for us so that we can continue to perform a final inspection of every single wheel before it leaves our warehouse, adequately package every item with extra protection and packaging material, double box every wheel, and ensure that every order is checked for accuracy. The processing time will be in addition to the normal delivery time from the carrier (i.e. FedEx, USPS, etc.). Tracking will be provided once your order has been fully inspected and prepared for shipping. We do not generate tracking numbers in advance, as that usually only serves to fuel confusion as to when the package will actually be shipped. For example, many of us have received tracking numbers that only state “label created” or something similar, and then the status isn’t updated for days. While it’s great to have a tracking number right away, we prefer to generate tracking upon shipment, and not upon receipt of the customer’s order, so that once you receive tracking information you know that your order is on the way and not in limbo. Please keep this in mind when placing your order. If you require delivery on/by a specific date please include that note in the comments section of your order, or please call to let us know or to place your order by phone.
Please also note that all of the major shipping companies are experiencing heavy volume across the board, and there might be minor shipping delays once your items have shipped. We fully insure every shipment, so in the extremely unlikely event that your package is lost (and not just delayed by a few days due to the high shipping volume that the carriers are handling) you will be 100% covered. We will never stick our customers with the onus of dealing with a claim for missing shipments either. We take full responsibility for every item that we ship to our customers. With that said, and despite record high volume, FedEx lost only two of our customers’ packages for all of 2020 and only one package thus far in 202. Despite more frequent delays, it is still an extremely rare occurrence that a package is lost in transit.
Thank again very, very much for your patience and support. We will continue to give our very best effort to every one of our customers.
(855)WHEEL-00 (855-943-3500) – Toll Free in the U.S. and Canada
+1-951-735-1100 – Local / International